How to Make and Cancel an Appointment

Image of a cuple using Patient Access on there tablet at home

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.



Problems booking online appointments?

Use the Patient Access Support Centre before you call us.



Wait at home option

We are a single handed GP practice and we know that sometimes Dr Dabo can run a bit late, we are sorry if this happens. Sometimes it is very hard to deal with a problem within the 10 minutes you are allocated.

If you find it difficult to wait in the reception area, maybe you're a Carer and don't want to leave someone on their own too long. Whatever the reason just let reception know you would rather wait at home until it's your turn, just remember to let us know how long you need to get to the practice and we will give you a call to let you know to start making your way down. 

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Regular Appointments

As a practice, we appreciate that some patients might have more urgent problems than others might; therefore, we have a triage list open each day. This means that we will ask for the reason you would like to see a clinician, this enables the Doctor to review your reason and make a clinical decision of when to offer you an appointment.

We appreciate that not everyone will want to say the reason for your appointment, If this is the case please let the receptionist know you would like the reason to be ‘private’. Your appointment will then be triaged as a routine appointment and you will be offered the first routine appointment available.

We do encourage all patients to complete an online consultation for either administrative or medical needs as this will speed up the process for us to respond to you quickly.

Telephone 020 8684 2010, call in at the surgery or you can complete an online consultation.

If you are unable to keep an appointment let us know so we can offer it to another patient.


Emergency Appointments

Call the surgery on 020 8684 2010. Emergency appointments are for new urgent medical problems or conditions that have only been present for a short time (no more than a few days) and need prompt treatment. If your medical condition is genuinely urgent, you will be helped as quickly as possible either by advice over the telephone or by being given an urgent appointment at the Surgery on the day that you call.

If you are unable to keep an appointment please inform the receptionist.

Using the Emergency Appointment for matters that are not urgent, means that other people have to wait longer to be seen.


Health Care Advice And Treatment

Leaflets and posters are available in the Surgery regarding where to Obtain Health Care Advice and Treatment.


Image shows a cartoon of a doctor in a waiting room with the words "GP appointment? Can't make it? Don't need it? Cancel It!